PATIENT’S RIGHTS AND RESPONSIBILITIES

Patient’s should attend their appointments at the arranged time. If you are unable to attend an appointment, please help to reduce waiting times by cancelling as soon as possible. When an appointment is not kept this is noted in your medical records.
All services will be provided professionally and courteously and you, as the patient, should reciprocate this level of behaviour.
Patients are welcome to view their medical records. Please contact the Practice Reception to arrange this.
It is our job to give you treatment and advice. Following discussion with you, you will receive the most appropriate care, given by suitably qualified people. No care or treatment will be given without your informed consent. In the interest of your health it is important for you to understand all the information given to you. Please ask questions if you are unsure of anything.

CONFIDENTIALITY
When visiting their Doctor or Advanced Nurse Practitioner, all patients need to feel reassured that they will be treated with the utmost discretion, and that any information divulged to their Doctor, Advanced Nurse Practitioner or Reception staff will be kept confidential.
All staff employed at the Practice are held in a position of trust and are required to sign a confidentiality statement, declaring that any information handled or witnessed by them will be treated with the confidentiality it deserves.
Staff are obliged not to discuss any patient data with persons other than those who are authorised and involved with the Practice.
Leaflet- Confidentiality- it’s Your Right is available at the Practice

VIOLENCE AND AGGRESSION
The Practice does everything possible to protect staff, patients and visitors from unacceptable behaviour. Appropriate action will be taken by the Practice , which may involve removal from the practice list and/or involvement of the police.

PRIVATE MEDICALS AND REPORTS
Certain medicals, reports and forms are not covered by the NHS. These will be charged at the BMA recommended rates. Please telephone or ask at reception for details.